FAQ

Where are you located?

The Underground Collective is located at Fountain Square Mall in Bloomington, Indiana.

Our address is:

101 W. Kirkwood Ave. Suite 004

Bloomington, Indiana 47401

*Entrance is located on S. College across from the Chase Bank

 

Do you ship outside of Indiana?

Yes, we do. We ship to any state in the United States. We do not currently ship out of country.

 

How long will it take for my order to arrive?

Orders are prepared the day the order is placed or within 1 day after it is purchased. Once the shipping label has been made, you will notified VIA email with your tracking number and shipping information. On average, customers normally receive their package 1-3 days after it has been shipped.

 

Can I return an item after I purchased it?

We do not accept exchanges or returns; all sales are final.

 

Are all the items for sale authentic?

We at The Underground Collective only sell 100% authentic products. We will never accept any fake/counterfeit items. We guarantee 100% authenticity on every item we sell, every item is legit checked before purchased and put out for sale.

 

Are items ever restocked that you don't have in a specific size?

Restocks on any item depends on what our network currently has in stock. We cannot predict if we will have a specific item in stock or a specific size.

 

Can we request for more photos of a product online?

Yes, you can email us at ugcollective@outlook.com or direct message us on any of our social media handles and request more photos for a specific item.

 

Does The Underground Collective buy shoes and clothing?

We do cash-outs for shoes and clothing at a reasonable negotiated price.

 

Does The Underground Collective accept items on consignment?

Yes, we do accept items on consignment. Our rate is 85/15.